Returns & Refunds
We want you to love your SWAGR! If something isn’t quite right, we’re happy to accept returns within 30 days of purchase.
Return Requirements
To be eligible for a return:
Your return must be requested and shipped back within 30 days of the original purchase date.
Items must be unworn, unwashed, and in their original condition.
Items must be free from stains, odors, pet hair, or other signs of wear.
We reserve the right to refuse a return if an item is returned in a condition that makes it unsuitable for resale.
Return Shipping
Customers are responsible for all return shipping costs. We do not provide prepaid return labels for standard returns.
We recommend using a trackable shipping service, as SWAGR is not responsible for items that are lost or damaged while being returned.
Original shipping charges are non-refundable.
Refunds
Once your return is received and inspected, we’ll issue a refund to your original payment method for the purchase price of the returned item(s). Please allow 5–10 business days for your refund to appear, depending on your payment provider.
Damaged or Incorrect Items
We want to make things right if we made a mistake! If you received an incorrect, damaged, or defective item, please contact us within 7 days of delivery with your order number and a photo of the item. We’ll work with you to resolve the issue and, when applicable, cover the cost of return shipping.
Final Sale Items
Items marked Final Sale are not eligible for return or refund unless they arrive damaged or defective.
If you have any questions about a return, please contact us before sending your item back. We're a small business, and we appreciate the opportunity to make things right!